Privacy Policy

This Privacy Policy explains how wg8 bd (operated at wg8bd.lat) collects, processes, and safeguards the personal data of players based in Bangladesh and elsewhere. By creating an account or using our services, you agree to the practices described here. Please read the full policy before registering.

1. Who We Are

wg8 bd is an online casino and sports-betting platform serving players in Bangladesh. We offer casino games, live dealer tables, and cricket and football betting. Our platform can be reached at wg8bd.lat, and our official support email is [email protected]. For any privacy-related questions, use that address and include "Privacy" in the subject line.

2. Data We Collect

We collect personal data only when it is necessary to operate the platform or comply with our legal obligations. The categories are:

Account Registration Data

• Full name, date of birth, gender
• Email address and mobile number
• Username and encrypted password
• Country and city of residence

Identity Verification (KYC) Data

• Copy of National ID Card (NID), passport, or driving licence
• Selfie or live photo for face-match verification
• Proof of address (utility bill or bank statement), if requested

Payment Data

• Mobile wallet numbers (bKash, Nagad, Rocket, Upay)
• Transaction reference IDs and amounts
• Deposit and withdrawal history

Technical Data

• IP address, device type, operating system
• Browser type and version
• Session timestamps and pages visited
• App version if you use the wg8 bd Android app

Gameplay Data

• Bets placed, games played, results, and session duration
• Bonus usage and wagering progress
• Self-exclusion status and responsible gaming settings

3. How We Use Your Data

wg8 bd uses your personal data for the following purposes:

• Account management: creating and maintaining your account, processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity verification: completing KYC checks before your first withdrawal, as required by our compliance framework.
• Customer support: responding to queries submitted through 24/7 Live Chat or email.
• Platform improvement: analysing usage patterns to fix bugs and improve game performance.
• Responsible gaming: monitoring gameplay for signs of problem gambling and enforcing self-exclusion requests.
• Fraud prevention: detecting unusual transactions or multiple account registrations.
• Marketing communications: sending bonus and promotion updates by email or SMS, only if you have opted in. You can unsubscribe at any time.

4. Legal Basis for Processing

We process your data under the following legal grounds:

• Contractual necessity: processing required to fulfil your account agreement (payments, account management, game access).
• Legal obligation: KYC and anti-money-laundering checks required by applicable regulations.
• Legitimate interest: fraud prevention, platform security, and internal analytics.
• Consent: marketing emails and SMS messages, which you can withdraw at any time.

5. Sharing Your Data

wg8 bd does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors: mobile financial service providers (bKash, Nagad, Rocket, Upay) receive only the transaction data needed to process your payment.
• Game providers: providers such as Spribe, Evolution, Sexy Gaming, CQ9, and KA Gaming receive a pseudonymous player ID to run their games. They do not receive your name or contact details.
• KYC partners: identity verification services may receive your document scans to perform automated face-match checks.
• Legal authorities: we disclose data if required by a valid court order or government request under applicable law.

All third-party partners are required to handle your data confidentially and may use it only for the purpose for which it was shared.

6. Cookies and Tracking

We use cookies and similar technologies to keep you logged in, remember your language preference, and measure how pages are used. Specifically:

• Essential cookies: required for authentication and security. These cannot be disabled.
• Analytics cookies: track page views and session length in aggregate to help us improve the site. You can opt out via your browser settings.
• Marketing cookies: used only if you have consented to receiving personalised promotions.

You can manage or delete cookies through your browser at any time, though disabling essential cookies will prevent you from logging in.

7. Data Security

wg8 bd uses SSL encryption on all pages to protect data in transit. Passwords are stored as salted hashes. Payment data is handled by PCI-compliant processors and is never stored in plain text on our servers. Internal access to personal data is restricted to staff who need it to perform their duties, and all access is logged.

Despite these measures, no online service can guarantee absolute security. If you believe your account has been compromised, contact us immediately at [email protected].

8. How Long We Keep Your Data

We keep your account data for as long as your account is active. If you close your account, we retain certain records (transaction history, KYC documents) for a minimum of five years to comply with anti-money-laundering regulations. Technical logs are deleted after 12 months. Marketing preferences are deleted immediately upon unsubscription.

9. Your Rights

You have the right to:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion of your data, subject to our legal retention obligations.
• Restriction: ask us to pause processing while a dispute is resolved.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interest, including direct marketing.
• Withdraw consent: opt out of marketing communications at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, email [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

10. Minors

wg8 bd is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we discover that a minor has registered, we will close the account and delete all associated data without delay. If you believe a minor has accessed our platform, please notify us at [email protected].

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post a notice on the wg8 bd website and update the "Last Updated" date at the top of this page. Continued use of the platform after a policy update constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

12. Contact Us

For any privacy-related questions, data rights requests, or concerns:

• Email: [email protected]
• Live Chat: available 24/7 on wg8bd.lat
• Subject line: include "Privacy" for faster routing

We aim to acknowledge all privacy-related emails within 48 hours and resolve them within 30 days.